In Practice

Here is what an engagement actually looks like.

The process we follow, the business arc it produces, real transformation stories, and the tools we build to help teams operate clearly at any scale.

How We Come In

A repeatable diagnostic process. Every engagement starts here.

Regardless of stage or sector, the entry sequence is the same. We assess before we act, and we build before we hire.

01
Assess
Team, leadership, existing P&L, runway, goals alignment
02
Diagnose
Org structure, talent framework, cost and CAC analysis
03
Rebuild
Commercial KPIs, agency structure, acquisition engine
04
Stabilize
Post-sales, CX quality, operational cost reduction
05
Scale
Marketing, growth levers, data infrastructure
06
Sustain
Leadership hiring, team handoff, you no longer need us
The Business Arc

What the numbers look like as the process runs.

Costs do not immediately drop — they often rise during assessment and restructure. It is only once stabilization and scale take hold that a healthy growth curve emerges. The wider the gap between Revenue and Costs, the stronger the margin.

Illustrative Engagement Arc — Revenue, Costs, Margin over 18 months
Revenue
Costs
Negative Margin
Positive Margin
0
Assess
Diagnose
Rebuild
Stabilize
Scale
Sustain
Transformation Stories

From Stagnation to Category Leader.

Two anonymized engagements. Different sectors, different stages, same approach.

Rebuilding a Japan operation into one that held through a major strategic acquisition with its core team intact.

A fast-growing international platform entered Japan during peak market demand with strong individual contributors but limited organizational structure. Agency and third-party relationships had grown without a clear commercial framework, and the leadership team was working from a playbook that had not been adapted for the Japan market.

We assessed the team, implemented a talent framework, and rebuilt the commercial org with clear functions and KPIs. Restructured agency relationships to success-fee models aligned with actual CAC targets. Built the first credible P&L and a 1-3-5 year plan for global leadership.

Through a major strategic acquisition, Japan was among the few markets that maintained its core team and brand through the full PMI process.

>$100M
Revenue achieved at peak
45%
Reduction in commercial team operating cost
3x
Revenue growth over the engagement

Turning a Japan operation with significant untapped potential into a category leader in under one year.

A high-growth early-stage startup had built a real foundation in Japan but faced challenges in execution. Team resources were stretched with some morale challenges following a period of turbulence in the business. Agency and third-party setups had accumulated significant burn without proportional results. Reporting lacked the structure needed to give global leadership a clear picture.

We stabilized first — rebuilding key relationships with partners and investors, establishing a clear path to profitability, and restructuring agency arrangements into a profitable model built around operations and commercial outcomes.

Rebuilt the commercial function from the ground up, established data infrastructure to support the team at scale, and drove the business to market leadership within twelve months of engagement.

20x
Growth in new contracts
5x+
Revenue growth over the engagement
#1
Market position achieved in under one year
What We Build

The tools that help teams operate clearly at any scale.

Every engagement produces a reporting and visibility layer — for the ground team, for leadership, and for global investors. These are illustrative examples.

Select a view

Business Health
Sales Tracking
Post-Sales
Team & Org
Investor Reporting
Monthly Revenue
¥12M
+28% MoM
Total Partners
1,000
+35 MTD
User Satisfaction
4.4
-0.2 MoM
Marketing Spend
¥1.5M
12.5% of rev
Sales CAC
¥44K
-18% MoM
Margin
6.7%
+1.5pp MoM
Monthly Revenue with Forecast
M1 M10
Revenue by Product
Product A
65%
Product B
25%
Product C
10%
Total Contracts Won
112
Agency 68 · Internal 44
Total Partners
1,000
+35 MTD
Revenue per Partner
¥12K
+8% MoM
CAC
¥44K
-18% MoM
Top 10 Partners MTD
#PartnerRevenue MTDRefund RateMoMTenureStatus
1Partner A¥980K2.1%+12%14 moActive
2Partner B¥840K4.8%+5%11 moActive
3Partner C¥720K3.2%-3%8 moActive
4Partner D¥680K1.5%+18%6 moActive
5Partner E¥620K6.2%-8%5 moPaused
6Partner F¥580K9.4%-12%3 moRisk
7Partner G¥540K2.8%+22%9 moActive
8Partner H¥490K3.6%+7%12 moActive
9Partner I¥440K11.2%-18%4 moRisk
10Partner J¥390K5.1%0%7 moActive
Agency Performance
AgencyContracts Won% to TargetCACRev / PartnerMoM
Primary Agency68113%¥38K¥14K+8%
Internal Rep Performance
RepContracts Won% to TargetCACRev / PartnerMoM
Tanaka K.18125%¥38K¥14K+12%
Yamamoto S.1493%¥42K¥13K+5%
Sato R.872%¥58K¥11K-4%
Nakamura T.444%¥34K¥15K+22%

Total internal: 44 · Total agency: 68 · Combined: 112 contracts won this month

Partner Cancel Rate
10%
+30% MoM improvement
Onboarding Time
14.5 days
+8% MoM
Time to First Order
12.5 days
-6% MoM
Customer Satisfaction
96%
-2% MoM
Partner Satisfaction
95%
+22% MoM
Onboarding Time — Monthly Trend (days)
22d 14.5d
Priority Tasks
At RiskCall Partner A — high cancel rate, needs intervention
ExpansionCall Partner B — strong performance, upsell opportunity
SatisfactionCall Partner C — poor customer satisfaction score flagged
Total Headcount
14
vs 22 at entry
Open Roles
2
Both senior IC
Revenue per Head
¥857K
+240% since entry
Attrition YTD
1
vs 4 prior year
FunctionHeadcountAvg TenureKPI OwnerStatus
New Sales (SMB)41.2 yrsContracts Won / CACOn target
Enterprise Sales22.8 yrsPipeline / ACVOn target
Onboarding21.8 yrsTime-to-live / QualityOn target
Account Management32.1 yrsCancel rate / RevenueOn target
Operations / Data23.2 yrsInfrastructure / ReportingIn progress
Leadership10.8 yrsAll metricsOn target
Monthly Revenue
¥12M
+28% MoM · 4.8x YoY
Contribution Margin
6.7%
+1.5pp MoM · path to 15%
Burn Multiple
0.8x
Net burn / net new rev
Runway
14 mo
At current burn rate
Performance vs. Plan
MetricEntryQ1 PlanQ1 ActualQ2 PlanQ2 ActualQ3 PlanQ3 ActualQ4 Target
Monthly Revenue¥2.1M¥4.5M¥4.8M¥7.5M¥8.2M¥11M¥12M¥14M
Total Partners1383003205005409001,0001,100
Contribution Margin-4.2%2%3.1%4%5.4%6%6.7%8%
CAC¥340K¥200K¥180K¥120K¥95K¥55K¥44K¥50K
Partner Cancel Rate4.8%4%3.9%3.5%3.1%3%2.1%sub-2%
Unit Economics
CAC
¥44K
-87% since entry
Rev / Partner / Mo
¥12K
+8% MoM
CAC Payback
3.7 mo
From 28 mo at entry
Partner Retention
91%
+19pp since entry
Period Highlights and Risks
Highlights
  • Revenue +28% MoM, ahead of plan three quarters running
  • CAC reduced from ¥340K to ¥44K — payback under 4 months
  • 1,000 partners live — market leadership confirmed
  • Contribution margin positive and improving each month
Watch Items
  • !Customer satisfaction -2% MoM — onboarding quality review underway
  • !Two partners flagged at risk — intervention in progress
  • !Onboarding time increased 8% MoM — team capacity being reviewed

Ready to talk through your situation?

Whether you are planning an entry or already in the market, we are happy to be a sounding board.

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